You can’t do that without using it,” said Shah. “Everyone in this organization should make it their mission to fall in love with Horizon Worlds. In a memo dated September 30, Shah wrote that a plan was being drafted to “hold managers accountable” for enforcing mandatory Horizon sessions for Meta employees to use the platform and encouraging them to share it with non-work friends. Two weeks later, Horizon Worlds leadership found its team members’ engagement with the platform to still be unsatisfactory. “Why is that? Why don’t we love the product we’ve built so much that we use it all the time? The simple truth is, if we don’t love it, how can we expect our users to love it?”
“For many of us, we don’t spend that much time in Horizon and our dogfooding dashboards show this pretty clearly,” Meta’s VP of Metaverse Vishal Shah wrote to employees on September 15. Further memos reveal the Horizon Worlds team has been instructed to remain in a “quality lockdown” for the rest of the year to address enduring issues with the platform’s appearance and functionality. According to internal company memos obtained by The Verge, Meta’s Horizon Worlds team has been repeatedly chastised by department leadership for rarely using the platform, despite repeated orders to do so both at work and at home.
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